THE EVERSNUG PROMISE

We at EverSnug stand behind our products with the greatest confidence that you, our customer will love our products just as much as we do. However, if for any reason you did not fall in love with your product, feel free to contact us. We will provide you the best solution.

Here’s a quick guide to our policy:

Eligibility:

  • 12-Month Warranty: All products are covered for 12 months from the purchase date against manufacturing defects.
  • Covered Issues: Defects in materials or workmanship are covered.
  • Not Covered: Damage from misuse, accidents, unauthorized changes, or anything outside manufacturing defects.

How to Make a Claim:

  • Contact Us: Reach out to our customer service team to start your warranty claim.
  • Provide Details: Share your order number and photos of the defect.
  • Choose a Solution: You can choose a full refund or a replacement, subject to availability.

Note:

Products damaged by the customer or outside the 12-month warranty are not eligible for replacement or refund.

Need help? Contact our customer service team – we're here for you!

Frequently Asked Questions

What is the EverSnug Promise?

We stand behind our products with full confidence. If you're not in love with your EverSnug product, simply contact us, and we'll find the best solution for you.

What does the 12-month warranty cover?

Our 12-month warranty covers any manufacturing defects, such as issues with materials or workmanship.

What is not covered under the warranty?

The warranty does not cover damage caused by misuse, accidents, unauthorized changes, or normal wear and tear.

Can I get a replacement or refund if I damaged the product?

Unfortunately, products damaged by the customer or those outside the 12-month warranty are not eligible for a refund or replacement.

How do I make a warranty claim?

Contact our customer service team with your order number and photos of the defect. Our team will inspect the images and provide a satisfactory resolution.

Can I return a product if I don’t like it?

Yes, if the product is unused, you can return it within 30 days of purchase. Simply contact our customer service team to initiate the return process.

Still Have Question? Contact Us

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